TERMS AND CONDITIONS
Wildflowerjewellery is happy to offer a 100% money back refund on the purchase price - only, original postage and handling cost are also refunded - within 10 days of purchase on unused items in their original packaging only. This applies on retail orders delivered within Australia and NZ. To claim a refund please mail your items to: Flower Craft, Po box 81 Nightcliff 0814 Norther Territory Australia.
Refund applies to the purchased products and the original postage. Not to the return postage cost.
Our main concern is your satisfaction. If you are dissatisfied by any aspect of your experience with us, please give us a chance to fix the issue and improve our services. Your comments, critics and complains will be welcome and dealt with all the attention they require.
Once the order confirmation is received, its agreed we will supply your product as per instructions stated on the order (unless otherwise communicating in writing) if you cancel an order after order receipt, cancellation fees may apply. Order are dispatch between 1-2 business days after payment has been received.
CLAIMS AND RETURNS
In the unlike event of a claim, only written claims will be accepted and must be made within 7 days of receiving the goods. Claims or return will only be accepted where there is a fault in the manufacturing process (please note) most of our products are handcrafted and quality control is strictly in place, however at times small imperfections may occur due to the nature of the product. Faulty goods must be returned for inspection before a return or replacement on stock will be issued.
All orders are accepted with the understanding that we will supply the good matched to those describe in the quoter we will consult you regarding changes prior to the production. Any error on Wild Flower Jewellery's part will be equitable and promptly adjusted.